We’re Here to Help

At IBEN, your satisfaction is our priority. Whether you have questions about your order, need assistance with returns, or need product information, our dedicated support team is always ready to help. We are committed to providing a smooth and hassle-free shopping experience from purchase to delivery.

How Can We Help?

Order Support

• Track your order status.
• Receive shipping and delivery updates.
• Modify or cancel your order before dispatch (where applicable).

Returns & Exchanges

• Easy and hassle-free return and exchange process.
• Assistance with size replacements.
• Support for damaged, defective, or incorrect products.

Product Assistance

• Size guide and fit recommendations.
• Fabric details and care instructions.
• Product availability and restock inquiries.

Payments & Refunds

• Secure payment assistance.
• Refund status updates.
• Payment failure and transaction support.

Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you will receive a tracking link via your registered email address or SMS.

Can I return or exchange my order?

Yes. Eligible products can be returned or exchanged within our specified return period. Please refer to our Return Policy for complete details.

How long does shipping take?

Delivery timelines vary depending on your location. The estimated delivery date will be displayed during checkout.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with your order details and clear photos of the item. We’ll resolve the issue as quickly as possible.

Contact Support

If you need any further assistance, our customer support team is always happy to help.

Email: support@ibenapparels.com

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Thank You for Choosing IBEN

Thank you for shopping with IBEN. We truly appreciate your trust in our brand and remain committed to delivering premium products along with exceptional customer service.