At Iben Apparels, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange subject to the policy below.

1. Return Eligibility

• Returns must be requested within 7 days of receiving your order.
• Products must be unused, unwashed, and returned in their original condition.
• All original tags, packaging, and invoice must be included.
• Items purchased during sales or promotional offers are not eligible for return unless they are damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order products.
• Innerwear and hygiene-related products.
• Accessories, unless received in a damaged or defective condition.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share clear photos or videos of the product for verification.
• Once approved, we will arrange a replacement or process a full refund.

4. How to Request a Return

1. Email us at support@ibenapparels.com.
2. Include your Order ID and the reason for your return.
3. Our support team will guide you through the return process.

Return shipping charges may apply unless the return is due to an error on our part.

5. Refund Policy

• Refunds are processed after the returned product passes our quality inspection.
• The refund will be issued to your original payment method.
• Please allow 5–7 business days for the amount to reflect in your account.

6. Exchange Policy

• Exchanges are subject to product availability.
• Size or variant exchanges can be requested within 7 days of delivery.

7. Order Cancellation

• Orders may be cancelled within 24 hours of placing them.
• Orders cannot be cancelled once they have been shipped.