At Iben Apparels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide while using our website.

1. Information We Collect

We may collect the following information when you use our website or place an order:

• Name, email address, and phone number.
• Billing and shipping address.
• Payment details (processed securely through third-party payment gateways).
• Order history and purchase information.
• Device, browser, IP address, and website usage data.

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders.
• Provide customer support and respond to enquiries.
• Send order updates and important notifications.
• Improve our website, products, and services.
• Prevent fraud and maintain website security.
• Comply with applicable legal obligations.

3. Payment Security

All online payments are processed through secure and trusted payment gateways. Iben Apparels does not store your debit card, credit card, or banking details on its servers.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance our services. You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal information. Your information may only be shared with:

• Delivery and logistics partners.
• Secure payment service providers.
• Technology and website service providers.
• Government authorities where required by law.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of online transmission or storage is completely secure.

7. Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your personal data, subject to legal requirements.
• Opt out of promotional emails at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

📧 support@ibenapparels.com
We aim to respond to all enquiries within 24 hours.